• Travel Department    

    1. Please read the district's Travel Procedures prior to booking, entering expenses, or mileage/parking. These procedures outline everything you need to know, including: general guidelines; required approvals; required documentation; ineligible costs; allowable meal reimbursements and our current per diem rates; transportation; and consequences of fraudulent activity.
    2. Please also ensure that if you are booking a NYS Hotel, you provide them with a NYS Tax Exemption Certificate as our district is tax exempt from hotels in NY.

    Direct Travel and Concur


    The district currently uses a third party travel agency: Child Albany Travel(Direct Travel).  All commercial travel arrangements should be made through this agency using the online Concur travel software. If you are connected to the district’s network, you can use your district ID and password to log on using the ROConnect single sign application to access Concur. If you have never used Concur before, you may not have an account. Similarly, if you are unable to login or your account does not show the Travel/Expense tabs, your account may be inactive. To gain or regain access to Concur, please contact the Purchasing Department purchasingdept@rcsdk12.org and provide them with your name, address, phone number, and employee ID number (if you do not have an employee ID, you will not be granted access to Concur)

    Helpful Resources:

    Helpful Videos: 

    In-District Mileage:

    All requests for reimbursement of mileage and parking within Monroe County should be submitted on a monthly basis via an expense report within the Concur travel software.  Please watch the videos above if you are stuck.


    • Departure Date would be the first day of travel
    • Return Date would be the last day of travel
    • Location of the trip would be Monroe County


     Any monthly mileage and parking reimbursements within Monroe County must be charged to an in-district travel budget. If your department has not set up a budget for in-district mileage, please select the following budget when creating your Concur expense report:


    • Account = 5424
    • Fund = A
    • Organization/Department = Org/Department (Emp default)
    • Program = 9089
    • Subclass = 1905

    More videos and tips can be reached at the Concur Expense User Resources page.


    Concur Admin: concur@rcsdk12.org or 585-262-8710

    Concur Support:

    Phone Support is available 24/7 at (866) 793-4040.

    Online Submission is available 24/7 www.concursolutions.com.

    Users can enter the support portal by logging into Concur with their existing credentials by clicking on the Contact Support option in the Help menu in the upper right-hand corner of Concur.  Once on the end-user support portal, users must click “Create a Case”.

    Live Chat is available Monday through Friday 10:00 am to 4:00 pm at www.concursolutions.com. To get to chat, users must click on the Contact Support option within the Help menu of your Concur Program and then "Chat with support."


    Child Albany Travel:

    Phone Support is available Monday through Friday 8:30 am to 3:00 pm at (800) 245-8459.

    After Hours Service can be contacted for emergencies at (800) 245-8459 option 8.

    Email Support Submission is available Monday through Friday 8:30 am to 3:00 pm at cttravel@dt.com