RCSD Family Services

  • There are times when a parent or guardian has an issue or concern. When that happens, we want to give families a clear method for communicating those concerns. We ask that you follow the process outlined below, which provides the appropriate steps to take for most school-related issues. It is our hope that this information will help prevent frustration when contacting the District.

      Classroom Concern

      • If you have a concern about an issue involving your child, follow the steps below:

        • Make an appointment to meet with the teacher. Most problems can be successfully resolved at the classroom level when a parent and teacher work together.
        • If the issue goes beyond something the teacher can address, contact the school’s main office to schedule an appointment with the principal. You may also contact the school’s Parent Liaison at the elementary level, or the Home School Assistant at the high school level.
        • If a concern remains after you have followed these steps, please contact the Office of Parent Engagement at 585-262-8318, 585-324-9999, or parentcenter@rcsdk12.org. Office of Parent Engagement staff members are available to meet with parents either at Central Office or at the school locations. Staff members serve as impartial mediators between parties and can help identify the best means of resolving issues successfully. Representatives can also answer questions about the District, its policies, and administrative procedures.

      Building Level Concern

      • If you have a concern about an issue at your child’s school building, follow the steps below:

        • Contact the building’s Parent Liaison (elementary schools) or Home School Assistant (secondary schools) to address your concerns. | Contact your school
        • If you feel the issue has still not been resolved, contact the school’s main office to schedule an appointment with the principal.
        • If you feel the Principal has not resolved your issue, you should contact the Office of Parent Engagement for assistance. | Contact OPE

      Transportation

      • If you have a concern about your child’s transportation, follow the steps below:

        • If your address has changed or you have a transportation concern, please contact your school's main office. | Contact your school
        • If you are having persistent transportation issues, or the school is unable to assist with your specific concern, contact the Transportation Department at 585-336-4000 or transportation@rcsdk12.org.

      Special Education

      • If you have an issue concerning your child’s special education services, follow the steps below:

        • Contact your child’s case manager, who is usually your child’s special education teacher or a related service provider.
        • If you feel the issue is not resolved, contact the Associate Director of Special Education assigned to your child’s school.  Contact information for Associate Directors and what schools they support can be found at: www.rcsdk12.org/specialeducation.
        • Parents can also call our Special Education support phone line at 585-262-8220 to connect with a Director of Special Education for support.

      Technology

      • If you are having issues with your child’s district-issued technology, follow the steps below:

        • If you have a problem (such as breakage or loss) with your child’s district-issued device, contact your child’s teacher, who can request a replacement through the RCSD helpdesk. Replacement devices will be shipped to the school and issued to your child. Broken devices must be returned to the school before a replacement is supplied.
        • If you feel like your concern is not resolved, contact your child’s school office for support. | Contact your school

      Athletics

      • If you have a concern related to athletics, follow the steps below:

          • Make an appointment to meet with the coach. Most problems can be successfully resolved when there is good communication between families and coaches.
          • If the issue goes beyond something the coach can address, contact the school’s Athletic Director.
          • If a concern remains after you have followed these steps, please contact the Department of Health, Physical Education, and Athletics at 585-262-8205 or 585-262-8281 to schedule an appointment with the Executive Director of Health, Physical Education, and Athletics.

        RCAC Sporting Events Calendar | Athletic Participation Information | Family ID Program Registration

      Food Services

      • If you have a concern related to food service, follow the steps below:

        • If you have a food concern or issue with food service personnel at your school, please contact your school's Kitchen Manager. Contact information is available through your school's main office. | Contact your school
        • If the issue cannot be resolved or you are not satisfied with the solution you received, contact the School Food Service Office at 585-336-4100 or by email at sfs@rcsdk12.org.

        View School Food Service Menus | Request Dietary Accommodations

      Attendance

      • If you have a concern related to attendance, follow the steps below:

        • Contact the school's main office to address your attendance concern. 
        • If you need further support, contact the school's main office to schedule an appointment with  school administration. | Contact your school
        • If you have persistent attendance issues, have followed these steps, and the school is unable to assist with your specific concerns, contact the Attendance Department at 585-262-8572 or by email at attendance@rcsdk12.org.  You can also refer to the RCSD Attendance Department website for more information. 

          Essential Services