Office of Grants & Program Accountability / Written Complaint Procedures

Title I, Part A: Improving Basic Programs

Title I Written Complaint Procedures:

Every effort is made to answer inquiries and resolve issues at the most direct and immediate level. To file a complaint pertaining to the services rendered through Title I, including those related to homeless students, private schools or public school choice, please refer to the RCSD’s Office of Parent Engagement Customer Service Resolution Process.

If the Title I-related complaint is not resolved satisfactorily within the Customer Service Resolution Process, the complainant will be informed that he/she may contact:

New York State Education Department (NYSED)

Title I Office
89 Washington St.
Albany, NY 12234

Click here for the State Education Department's guidance on complaint procedures.

The Rochester City School District does not discriminate on the basis of an individual's actual or perceived race, color, religion, creed, ethnicity, national origin, citizenship status, age, marital status, partnership status, disability, predisposing genetic characteristics, sexual orientation, gender (sex), military status, veteran status, domestic violence victim status or political affiliation, and additionally does not discriminate against students on the basis of weight, gender identity, gender expression, and religious practices or any other basis prohibited by New York State and/or federal non-discrimination laws in employment or its programs and activities. The District provides equal access to community and youth organizations. NYS CR Part #154 requires the District to provide communications to ELL families in the home language that they best understand. In order to request interpretation or translation services, employees may visit www.rcsdk12.org/translationservices. For emergencies or immediate communication needs, please use the Language Line at 1-866-874-3972. School secretaries in each school or program can provide the access code for this service.