SMART Board Quick Fixes / SMART Fix

Frequently Asked Questions and Fixes
for SMART Boards

Before calling for help, there may be a quick fix

First line of defense - If everything is turned on (board/projector, speakers, and computer) AND everything is connected/plugged in (VGA, USB, and speaker) and things are not working properly, please restart your computer.

If that doesn't work, then please read below for any specific problems you may be having.

Cleaning the Board	My board is dirty, How do I clean it?
Erratic Movement and Gaps	As I write, there are gaps in my writing. The pointer is moving erratically and jumping around the board.
Flickering Board	My SMART board image is flickering. My SMART board image is having difficulty turning on,then it flickers and turns off.
Image Color	The color of the image is red, yellow, blue..
Orienting the Board	When I touch the board, my pointer is not where I touch.
Pen Tray	One or more of the pens in the pen tray doesn't work.
Projector	My projector won't turn on. The image is barely visible on the board There is a large area on the board that is browned out. Should I leave my projector on all day or turn it off after each time I use it? Is there something I can do to make my bulb last longer?
Resolution	The image on the SMART board does not fit the screen.
SMART Image	There is no image on the SMART Board.
SMART Notebook	My toolbar is gray and I can't click on anything. I don't have many items in my Gallery. My Lesson Activity Toolkit and Gallery Essentials are missing I just had a SMART board go up in my room, how do I get SMART Notebook on my computer?
SMART Sound	Sound isn't coming out of my SMART speakers. I can't get sound out of my computer with SMART speakers connected.
Tools for Interaction	What can I use to write on the board? My students have a hard time moving objects on the screen, is there something else they can use other than their finger? Can I write on the board with a marker?
USB Connection	When I touch the board nothing happens. I have a red light on the board. The light on my board is blinking green, What does that mean?
Connecting a Document Camera	How Can I connect my SMART or Lumens Document Camera

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