• USB Connection

    Board is not responding to touch

    Make sure the USB cord is plugged into both the board and the computer.  You may want to try a different USB port in your computer as it is possible that the USB port is bad. 

    		connection
    		USB to computer

    Is the light on the side of the board:

     

     
     
     
     
     
    OFF

     
     
     
     
    USB is not plugged in:
    • Check both ends to make sure it is plugged in
    • If you have an input button, try selecting VGA2.  If you don't have an image and light at same time, call the HelpDesk.

     

     

    1

     

     
     
     
     
     
     
     
     
    RED

    Has power but not connected to a computer:

    • unplug USB and try again
    • If there are SMART speakers set up, check if the power cord or USB cord got pulled out from the bottom of speaker.
    • Restart the computer
    • If there is a USB extender, try connecting primary USB cord directly to the computer (eliminate extender).
    • If you have another USB cord, try switching out the cords.


     If none of the above, call HelpDesk

     

     
     
     
    2  
     

     

     
     
    BLINKING
    GREEN
     
    If Notebook is installed, call HelpDesk to have them re-install the SMART Notebook Software.
     
    Is SMART Notebook on the computer, if not call HelpDesk and have them install it.

     3

     

     
     
     
     
    SOLID

    GREEN

     
     
     
     
     
    SHOULD be good to go! 

     

     

    If not, it may be the particular pen or eraser you are trying to use that isn't working, see pen tray. 

     

     4

     

    HelpDesk

    Phone Number: 262-8151
    email: HelpDesk@rcsdk12.org
    Hours of Operation: Monday - Friday, 7:30AM - 4:30PM
    Have the following ready when you call:

    ·      Your full name, with spelling

    ·      Contact Info (phoneor email)

    ·      Location (school and location code/administrative building,floor, suite, and cubical number)

    ·      For computer related problems, your computer name

    ·      Basic overview of the issue