• Pen tray

    Pen Tray

    One or more of the colors or the eraser doesn't work.

    Light on tray does not turn on when pen is picked up.

    sensor light not working

    Put all pens in the tray and pick up the one that does not work.  If the sensor light does not light up:
    • Check to make sure there is nothing in the sensor
    • Clean out the sensor by blowing into it (pen trays tend to collect dust, especially chalk dust)
    If none of the above solve the pen issue, call the HelpDesk.


    Phone Number: 262-8151
    email: HelpDesk@rcsdk12.org
    Hours of Operation:Monday - Friday, 7:30AM - 4:30PM
    Have the following ready when you call:
    • Your full name, with spelling
    • Contact Info (phone or email)
    • Location (school and location code/administrative building, floor, suite, and cubical number)
    • For computer related problems, your computer name
    • Basic overview of the issue