Pen TrayOne or more of the colors or the eraser doesn't work.
Light on tray does not turn on when pen is picked up.
Put all pens in the tray and pick up the one that does not work. If the sensor light does not light up:
- Check to make sure there is nothing in the sensor
- Clean out the sensor by blowing into it (pen trays tend to collect dust, especially chalk dust)
HelpDeskPhone Number: 262-8151
Hours of Operation:Monday - Friday, 7:30AM - 4:30PM
Have the following ready when you call:
- Your full name, with spelling
- Contact Info (phone or email)
- Location (school and location code/administrative building, floor, suite, and cubical number)
- For computer related problems, your computer name
- Basic overview of the issue