• SMART Notebook

    Many SMART Notebook issues require a call to the Helpdesk to install, update or re-install SMART Notebook.

    Phone Number: 262-8151
    email: HelpDesk@rcsdk12.org
    Hours of Operation:  Monday - Friday 7:30AM - 4:30PM
    Have the following ready when you call:
    • Your full name, with spelling
    • Contact information (phone or email) 
    • Location (school and location code/administrative building, floor, suite, and cubical number)
    • For computer related problems, you computer name
    • Basic overview of the issue

    Might look like
    Should look like
    I don't have SMART Notebook
    Call Helpdesk to have them install it on your computer

    Gallery is missing Lesson Activity Toolkit

    Call Helpdesk and ask them to re-install SMART notebook because it does not have the full gallery.
    Wrong GalleryGallery
    Toolbar is grayed out or transparent
    Call Helpdesk to have the Hardware acceleration turned off.
    gray toolbar