• For current open CPS cases, schools should work closely with the Child Protective unit assigned to the student's case before making another report. Please use the caseworker’s email and/or cell phone number, as they may be working remotely.

    • If a mandated reporter and/or designated liaison need to get the caseworker’s contact information and/or have any other concerns that are not more urgent, they should reach out to the CPS at mcdss@monroecounty.gov
    • If there is a more pressing concern or issue that needs to be resolved, then the mandated reporter/Designated Liaison can call the NYS Child Abuse Hotline at 1-800-342-3720.
    • If there is imminent threat of danger to a child's health or safety or the child requires immediate medical attention, staff members must contact 911 and the NYS Child Abuse Hotline at 1-800-342-3720.

    Child Abuse and Neglect Indicators Can Be Found at



    There are four main types of abuse: PHYSICAL, EMOTIONAL, SEXUAL, and NEGLECT. Below are some potential signs of abuse and neglect that could indicate a child may not be safe:

    PHYSICAL abuse:

    • Child has bruising, welts, burns, bite marks, broken bones or other injuries that are not explained,
    • appear to be inflicted, or are suspicious.
    • Child may report having pain caused by parental behavior, though have no obvious signs of injury.
    • Child has been directly present in a room where domestic violence incidents have occurred.
    • Behaviorally, child may appear to be afraid of caregiver(s) and flinch when around them.

    EMOTIONAL abuse:

    • Child may appear withdrawn, sad, or emotionally unattached to caregivers.
    • Caregiver is known or heard to repeatedly blame, belittle, or berate the child.
    • Child is aware of and exposed to domestic violence incidents between caregivers.

    SEXUAL abuse:

    • Child may describe being sexually touched by a parent, caregiver, or other person in the home.
    • Child may demonstrate unusual sexual knowledge or behavior for their age.


    • Child is witnessing illegal substance use by caregivers, and/or has access to unsafe items in the home.
    • Child is not being supervised adequately for their age and developmental ability.
    • Child’s primary needs for food, education or, medical, dental, or mental health care are not being met