• Welcome to the Information Management and Technology Help Desk


    We are a technical support team that provides prompt, knowledgeable and
    courteous computing support services to the employees and partners of
    the Rochester City School District.  The Help Desk is the central point
    of contact where all Technology related problems can be reported and
    questions can be answered. We will attempt to resolve the issue on the
    first call. If the Help Desk cannot resolve the issue, we will either
    assign the Technician responsible for your building or be directed to
    the appropriate person or department that can further assist you.

    For common issues, please check out our Knowledge Base
    http://alloy/selfservicedesk/kb_browse.asp

    The Knowledge Base is available within the District network.

    Hours of Operation:
     
    Phone Hours: 
    Monday - Friday 7:00AM - 4:30PM
    (Holiday Week 4:00PM) 
     
    Walk-in Hours:
    Monday - Friday 7:30AM - 4:00PM
    (Holiday Week 3:30PM)
     

    585-262-8151 
    Helpdesk@rcsdk12.org


    If you have a technology issue that needs to be resolved please include
    the following information when you call:

    • Your full name, with spelling
    • How to best contact you (phone or email) 
    • Where you are located (school and location code/administrative building, floor, suite, and cubical number)
    • For computer related problems, you computer name
    • Basic overview of the issue