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Employee HelpDesk Services
Employee HelpDesk Support
The RCSD technical support team or HelpDesk provides prompt, knowledgeable and courteous computing support services to the employees and partners of the Rochester City School District.
The RCSD HelpDesk is the central point of contact for all school, office, and classroom technology-related problems. To initiate support, employees can visit roconnect.rcsdk12.org and once logged in, choose the 'HelpDesk' icon to submit a request. The RCSD HelpDesk uses a digital ticketing system named Jira to facilitate open communication until a technology problem is resolved, with correspondance taking place through notifications to your work email. Depending on the issue, your school's assigned technician or IT TOA may respond to your school or work location for on-site support as needed.
(RCSD121.org employee login required)